Refund policy

This policy applies to every plan purchased for @RoutifyBot from MADBOTS LIMITED. Refunds are processed by our payment providers on our behalf.

First purchase

We refund the first purchase of a plan within 14 days if the Service has not been substantially used. Write to [email protected] with your order details and your Telegram user ID, and we pass the request to the payment provider.

Right of withdrawal

If you are a consumer in the EEA or the UK, you have a statutory right to withdraw from a distance contract within 14 days. Because a subscription starts immediately, you ask us to begin performance right away when you buy; that does not take your withdrawal right away, and our 14-day refund above covers the same period.

Renewals and cancellation

Renewal payments are not refundable. Cancelling stops future charges, and the plan stays active until the end of the period you have already paid for. You can cancel in the mini app or by writing to [email protected].

Trials

A trial is free and ends by itself. Nothing is charged during a trial, so there is nothing to refund.

Telegram Stars and crypto

Payments made with Telegram Stars are refunded in Stars, under Telegram's own rules. Crypto payments are refunded at the amount received, in the same asset; network fees and exchange-rate movement between payment and refund are not compensated.

Processing time

An approved refund reaches the original payment method in 5–10 business days. The exact timing belongs to your bank or provider, not to us.

Chargebacks

If something looks wrong with a charge, write to us before opening a dispute with your bank — we resolve most cases in a day. A chargeback opened without contacting us first may suspend the account until it is settled.

When we say no

We may refuse a refund in cases of fraud or abuse, repeated chargebacks, use that breaches the terms of use, or a request made long after the purchase. A temporary outage of a single external platform is not a ground for a refund.

Contact

MADBOTS LIMITED, Unit 909, Prosperity Millennia Plaza, 663 King’s Road, Quarry Bay, Hong Kong. Questions about a specific charge: [email protected] or @madbots_support.